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Last updated: 28 June 2026 · Effective: 28 June 2026. Operated by Wonn Labs Limited (New Zealand company no. [NZ company number] / NZBN [NZBN]), registered office [registered office address]. Contact: support@wonnapp.com. Governing law: New Zealand.
1. Agreement
These Terms of Service (the "Terms") form a binding agreement between you and Wonn Labs Limited ("Wonn", "we", "us") governing your access to and use of the Wonn application, websites and related services (the "Service"). By creating an account, starting a trial, or using the Service, you agree to these Terms. If you are entering into them for an organisation, you confirm you are authorised to bind it, and "you" means that organisation.
2. Definitions
"Customer Data" means data you submit to the Service. "User" means an individual you authorise to use the Service under your account (a seat). "Subscription" means your paid plan. "Order" means your plan selection at sign-up or upgrade.
3. Eligibility
The Service is for business use by people aged 18 or over. You are responsible for all activity under your account and for your Users' compliance with these Terms.
4. The Service
Wonn is software for commercial cleaning businesses to capture and measure sites, build and price scopes, send proposals with e-signature, run a client portal, and manage quality inspections. We may add, change or remove features, and may release beta features "as is".
5. Accounts and security
You must provide accurate information, keep your credentials secure, and notify us promptly of any unauthorised use. You are responsible for your Users and for activity under your account.
6. Free trial
We offer a 7 day free trial, no card required. At the end of the trial, the Service stops unless you start a paid Subscription. We may change or withdraw trials at any time.
7. Plans, billing and taxes
- Plans and prices are as shown on our pricing page. Plans are Starter, Pro, Growth and Enterprise.
- Currency: all fees are stated and charged in US dollars (USD).
- Taxes: fees are exclusive of taxes (such as GST, VAT or sales tax). You are responsible for any taxes that apply, except taxes on our income.
- Usage charges: on the Pro plan, client records beyond the included 50 are billed at USD 0.30 per record per month.
- Billing cycle and renewal: Subscriptions are billed monthly or annually in advance and renew automatically until cancelled.
- Payment: you authorise us and our payment provider to charge your payment method for all fees. If a payment fails, we may suspend the Service until it is resolved.
- Price changes: we may change prices on at least 30 days' notice, effective at your next renewal.
8. Cancellation and refunds
You may cancel at any time. Your Subscription continues until the end of the current billing period, after which it will not renew. Except where required by law (including non-excludable consumer guarantees, such as the New Zealand Consumer Guarantees Act or the Australian Consumer Law), fees already paid are non-refundable and we do not provide pro-rated refunds for partial periods.
9. Customer Data and content
As between you and us, you own your Customer Data. You grant us a worldwide, non-exclusive licence to host, process and use Customer Data only to provide and improve the Service and as set out in our Privacy Policy and DPA. You are responsible for your Customer Data, including having the right to provide it and to allow us to process it. You can export your Customer Data at any time while your account is active and for a reasonable period after termination.
10. Acceptable use
You must comply with our Acceptable Use Policy. We may suspend or limit the Service to investigate suspected breaches or to protect the Service and its users.
11. Intellectual property
We and our licensors own the Service, including all software, branding and underlying technology. We grant you a limited, non-exclusive, non-transferable right to use the Service during your Subscription. You keep ownership of your brand assets and grant us a licence to use them to provide the Service (for example, to brand your proposals). If you give us feedback, you grant us a perpetual, royalty-free licence to use it.
12. Third-party services
The Service relies on third parties (for example, hosting, AI, payment and email providers listed in our sub-processors). We are not responsible for third-party services, and your use of any third-party integration is at your own risk and subject to their terms.
13. Confidentiality
Each party may receive confidential information from the other. The receiving party will protect it with reasonable care, use it only to perform under these Terms, and not disclose it except to those who need it and are bound by similar obligations, or as required by law.
14. Warranties and disclaimers
We will provide the Service with reasonable skill and care. Except as expressly stated and to the extent permitted by law, the Service is provided "as is" and "as available", and we disclaim all other warranties, express or implied, including fitness for a particular purpose and non-infringement. Pricing benchmarks and estimates are guidance only and are not a guarantee of profit, accuracy or outcomes. Nothing in these Terms limits rights you have under non-excludable consumer law.
15. Limitation of liability
To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill; and (b) each party's total aggregate liability arising out of or related to these Terms is limited to the fees you paid to us in the 12 months before the event giving rise to the claim. These limits do not apply to your payment obligations, a party's breach of the other's intellectual property, or liability that cannot be limited by law.
16. Indemnification
You will defend and indemnify Wonn against third-party claims arising from your Customer Data, your use of the Service in breach of these Terms or the law, or your infringement of a third party's rights, except to the extent caused by us.
17. Term, suspension and termination
These Terms apply while you use the Service. You may terminate by cancelling and ceasing use. We may suspend or terminate your access if you materially breach these Terms (and do not cure it within a reasonable time where the breach is curable), fail to pay, or if required by law. On termination, your right to use the Service ends; you may export Customer Data for a reasonable period; and clauses that by their nature should survive (including 9, 11, 13, 14, 15, 16 and 19) survive.
18. Governing law and disputes
These Terms are governed by the laws of New Zealand, without regard to conflict-of-law rules, and the courts of New Zealand have non-exclusive jurisdiction, without affecting mandatory consumer rights in your country. Before bringing a claim, the parties will try in good faith to resolve the dispute informally by contacting each other.
19. General
- Changes: we may update these Terms; if changes are material we will give reasonable notice, and continued use means acceptance.
- Assignment: you may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a business transfer.
- Force majeure: neither party is liable for delays or failures caused by events beyond its reasonable control.
- Severability and waiver: if a term is unenforceable, the rest remain in effect; failure to enforce a term is not a waiver.
- Entire agreement: these Terms, the Privacy Policy, DPA and AUP are the entire agreement between us on this subject.
- Notices: we may give notice by email or in the Service; you may contact us at the address below.
20. Contact
Wonn Labs Limited, [registered office address]. Email support@wonnapp.com.Questions? Email support@wonnapp.com or our contact page.